Frequently Asked Questions
Find answers to common questions about Price Rules, including how to manage sales, handle technical edge cases, and select the right plan.
General Functionality#
How is Price Rules different from a Shopify Discount Code?#
Price Rules updates the actual Price and Compare-at Price fields in Shopify. The discount appears directly on product and collection pages. Shopify Discount Codes apply at checkout only.
Do Price Rules modify my Shopify database?#
Yes. It securely updates the Price and Compare-at Price fields through Shopify’s Admin APIs.
Will prices automatically revert when a sale ends?#
Yes. Scheduled sales automatically revert prices at the defined End Date and Time.
What happens if I don’t set an End Date?#
The sale remains active indefinitely until you manually click Revert or Stop.
Does the app slow down my storefront?#
No. Price Rules runs on the backend and does not inject scripts into your theme.
Product Selection & Targeting#
How can I select products for a sale?#
You can use Smart Rule filters (Tags, Vendor, Metafields, Category, Price, etc.) or upload a CSV file with SKUs, Barcodes, or Variant IDs.
Can I target specific variants instead of entire products?#
Yes. You can filter by Variant Title, SKU, or other variant-level attributes.
Can I exclude certain products from a site-wide sale?#
Yes. Use a tag or metafield condition (e.g., exclude products where Tag contains “New Arrival”).
Does CSV upload change product content?#
No. CSV files are used strictly for product selection, not for editing titles, inventory, or descriptions.
Pricing Logic#
Can I apply different discounts based on price ranges?#
Yes. Tiered Discounts allow you to apply different percentages or fixed amounts based on price brackets.
Does the app prevent “discount on discount” errors?#
Yes. The system stores the original price state and calculates new prices based on that reference.
What is a Permanent Price Change?#
It updates the product’s selling price without a scheduled auto-revert. You must manually adjust it later if needed.
Can I revert a Permanent Price Change automatically?#
No. Permanent changes do not include an End Date trigger.
Can I use rounding rules?#
Yes. You may round to the nearest increment or override cents (e.g., force .99 endings). These options are mutually exclusive.
Can rounding increase the final price?#
Yes. For example, forcing .99 may round $19.05 up to $19.99.
What happens if a product falls into two Tiered ranges?#
Ranges are processed sequentially. Make sure tiers are mutually exclusive to avoid overlap.
Sync, Logs & Troubleshooting#
Why didn’t my prices update instantly?#
Large catalogs are processed in background queues. For major campaigns, schedule sales 15-30 minutes in advance.
How do I confirm that a price change was successful?#
Check the Activity Log or review the Product Variant Pricing Dashboard.
What does “External” price source mean?#
The current price was modified outside Price Rules (e.g., Shopify admin edit, CSV import, or another app).
What does “Reverting” status mean?#
The system is actively restoring original prices. Processing time depends on catalog size.
Why is my log empty?#
The background job may not have started yet. Wait a few moments and click Refresh.
What happens if I uninstall the app during an active sale?#
The app cannot auto-revert prices after uninstalling. Always revert active sales before removal.
Plans & Billing#
How is the product limit calculated?#
Plans are based on your total store product count, not just discounted items. The app must sync your entire catalog to function properly.
Is there a free trial?#
Yes. Standard, Premier, and Pro plans include a 14-day free trial, allowing you to test full functionality before committing.
What happens if I exceed my plan limit?#
You may be unable to sync new products or activate new sales until you upgrade.
Does the product limit include variants?#
No. Limits are based on parent product count, though all variants are managed.
What happens to active sales if I change plans?#
Switching plans does not cancel active sales. However, downgrading below your product count may restrict the creation of new rules.
How do I cancel my subscription?#
Navigate to the Billing tab and select Cancel Subscription. Revert active sales before cancelling.
Support & Availability#
Need assistance?#
Email us at: support@bevycommerce.com We’re Available: Monday - Friday, (EST Business Hours)
Our team can help with rule setup, troubleshooting, billing clarification, or reviewing complex pricing logic before launch.